IMCSLive is the on-demand software solution to managing equipment in today’s technology-driven business climate.

Monitor equipment status throughout your organization

It’s a fact of modern business: complex instrumentation, machinery, and computer technology are critical to your research, development, and manufacturing activities. Even as technology increases productivity, it also places serious demands on your ability to repair and maintain that technology.

Think about how often you encounter a critical failure on your laptop. It’s the same problem in the laboratory, on the pilot plant floor, and in the plant. IMCSLive is the solution to managing all of that hardware.

With IMCSLive…

• Scientists can report malfunctioning instruments and computers, including which instrument as well as the issue, location, date, username and phone number, and other relevant information.
  

• Support staff can manage open service tickets, see what is urgent, and prioritize critical issues.

• Service teams can schedule, get notification of, and perform preventative maintenance at the right time, including working around usage times and planning service windows.
  

• Business managers can understand which equipment is in use, how often it fails, and when the service level agreement status changes.
  

Use On-Demand software to lower your IT costs

Your business runs on information. This means you rely on your Information Technology group to be responsive, flexible, and efficient. With on-demand software, you free your IT group to work on business problems, nto managing somebody else’s software. On-demand software means that ChemSW manages the servers, the administration, the upgrades, the backup of your IMCSLive installation. Your team just starts using it.

Troubleshoot using problem history

Here’s an import but little noticed fact: most instruments fail in the same way over and over. That’s right. It’s not about random failures. It is about knowing how it broke last time to quickly fix it the next time. IMCSLive provides a central repository of instrumentation problem history. This means that when the same type of instrument fails in a different lab, the user can easily find out if there was a similar problem and how it was resolved last time.

Users can store service and repair manuals, parts lists, SOPs, you name it. IMCSLive becomes the central clearing house for instrument related information, and your scientists spend more time doing research, and less time waiting on a service call.

Schedule preventative maintenance

Everybody knows that maintaining their car saves money. The fact is that most laboratory and manufacturing equipment also needs routine maintenance, and that saves your business money: less downtime, less expensive repairs, more predictable usage. The problem comes from knowing when. The more instrumentation, the more maintenance there is. With more complex instrumentation, you need even more maintenance. Managing those tasks, and knowing what and when to do them, is becoming increasingly important, and increasingly difficult.

IMCSLive was specifically designed to manage preventative maintenance. Define PM events, schedule them, and from that point on IMCSLive will notify service staff when the time comes. Each PM event can store the procedure, SOPs, parts lists, names of affected users, whatever is needed to make sure the task gets done correctly, on time, and with a minimum of disruption to researchers.

Maintain performance and calibration history

Instrumentation doesn’t last forever (although with IMCSLive tracking your maintenance you get a bit closer!). When you need to replace an instrument, or expand capacity, wouldn’t it be nice to know which Make and Model worked the best for your business? With IMCSLive, this information is readily accessible. You can see the MTBF (Mean Time Between Failures), the problem history, the results of PM and calibration, all the information that describes which instruments delivered the best business value.

IMCSLive is your complete solution to managing instrumentation. It improves the return on investment of that equipment, and it reduces random failures by increasing compliance with service guidelines.

Take control of your technology today with IMCSLive .